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| Invest in your customers for repeat business by adopting after-sales customer support. The Customer Service Management allows businesses to know the customer needs and expectations, and develop customer loyalty and trust. You can now respond to support and complaint issues quicker than never before. |
- Develop customer loyalty and trust.
- Know the needs and expectation of your customers.
- Respond quicker to support and complaint issues like never before.
- Continuously discovering areas in your business that needs improvement.
- Analyse trends and patterns from real time data.
- Receive alerts and escalation of service issues.
- Resolve issues at point of contact - stop giving your customers the run around.
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- Service process workflow
- Service appointment booking
- Define service responsibility and tracking
- Service agent creation
- Service incident creation and monitoring
- Service incident assignment
- Service incident closing / resolution generation
- Service history tracking
- Service level analysis
- Activity update for service incident
- Email integration for service enquiry
- Knowledge base system
- Employee timesheet system
- Product cataloging
- Product service and health history warranty
- Product fault analysis / time cost
- Service activity summary
- Intelligent customer screen pop-up
- Computer Telephony Integration (CTI)
- Interactive Voice Recognition (IVR) with PABX
- Automatic Call Distribution (ACD) with PABX
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